Elevate ADK Dispensary, NY

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FAQs

Find Out Answers Here

How does delivery work?

• We offer two forms of delivery; Pre-Scheduled Orders, and Express Orders

  1. Pre-scheduled orders are placed at least the day before your order is to be delivered. You are able to select a time window during which you’d like to receive your delivery. This order can be placed days in advance, or even the night before delivery.
  2. Express delivery will allow customers to order from a live inventory on our local delivery truck in your region (Note not all regions may support the ability to do Express delivery). Express orders are received by our driver on their “pre-scheduled” route, and the drivers then work your order into the route as fast as possible. We expect most Express orders to be delivered within 45 minutes in most locations.

• More information about our delivery areas.

What are the dispensary hours?

Our store front is open at 622 Lake Flower Ave Suite 7 Saranac Lake, NY 12983

Monday – Saturday 10AM-8PM

Sunday – 11AM-7PM

Where can I find out more about cannabis?

More information about cannabis can be found at the following links:

• https://cannabis.ny.gov/

•https://www.nccih.nih.gov/health/cannabis-marijuana-and-cannabinoids-what-you-need-to-know

• https://www.samhsa.gov/marijuana

How can I purchase cannabis from Elevate ADK?

Our storefront dispensary in Saranac Lake is open to shop in person where transactions using cash or cards (ATM available on site). Orders can be placed online for pick-up at the store or delivery. Customers wishing to make a card payment for pick-up or delivery may call +1 518-565-0065 to pay for the order. We can deliver to any residence or private business address included in our Delivery Area’s Page.

Sign up for an account today (must be 21 or over).

Are the products you carry lab tested?

Yes! All of the products we carry go through state standardized laboratory testing.  Each product will include a QR code that will give you access to those lab reports.

What types of products do you sell?

We will sell cannabis Flower, Concentrates and Oils, Vape Cartridges and all in one units, Pre-rolls, Edibles, Cannabis Drinks, and Cannabis Smoking Accessories including Pipes, Bongs, Papers, etc.  Elevate ADK is dedicated to bringing you only the very best cannabis products NYS has to offer.

What is required to purchase cannabis from Elevate ADK

A valid government ID proving you are 21+ is required by NYS for all orders to be handed over.  For online orders, we will require additional information pertinent to making the delivery. We are not allowed to accept medical recommendations at all, including persons under 21.

What is a Conditional Adult Use Retail Dispensary (CAURD), and is Elevate ADK authorized by the state?

A Conditional Adult Use Retail Dispensary (CAURD) is a licensed cannabis retailer that is authorized to sell cannabis products to adults 21 years of age and older. Conditional dispensaries are authorized temporarily by the New York State Office of Cannabis Management (OCM).  Elevate ADK’s License Numbers are:  OCMCAURD-2022-000580 and OCMCAURDP-2023-000013

What are the benefits of shopping at a Conditional Adult Use Retail Dispensary like Elevate ADK?

• There are many benefits to shopping at a Conditional Adult Use Retail Dispensary, including:

  1. A wide variety of New York state grown and manufactured cannabis products to choose from
  2. Experienced and knowledgeable staff
  3. Convenient delivery service
  4. Safe and secure shopping environment
  5. Assurance that all products have been lab tested
  6. Assurance that the dispensary is authorized by the New York State of Cannabis Management
  7. Assurance that the dispensary is paying the legally required sales and excise taxes required by state law.

What is the payment method for delivery orders from Conditional Adult Use Retail Dispensaries?

Our primary payment method for delivery orders from ElevateADK is ACH bank account transfer through our easy-to-use payment portal on our web-site.  Set up your StrongholdPay account here. Alternatively, for over the phone orders, we are able to process cards. Please call 518-565-0065 to place an order and pay by Card.

Is my customer name and information shared with the state or federal government?

No, we do not share customer information with the state or federal government.

How do I report a problem with a Conditional Adult Use Retail Dispensary or report unlicensed sellers of cannabis products?

If you have a problem with a Conditional Adult Use Retail Dispensary, you can report it to the OCM. You can do this online or by calling the OCM’s customer service number.(888) OCM-5151
(888-626-5151).

What is the return policy for delivery orders from Conditional Adult Use Retail Dispensaries?

Your satisfaction is guaranteed.  Please contact our customer service team at info@elevateadk.com or call us at (518) 565-0065.

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